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This is a summary of our return policy. The full policy, including how to start a return, is on our Shipping and Returns page, and that page applies if anything here differs.
Every return starts with us. Please contact us before donating, shipping or disposing of any item. Returns that skip this step may not be eligible for a refund.
Every Turmerry mattress and mattress topper comes with a 120-day trial. Please try it for at least 30 days before requesting a return. If it is not right for you after that, you can return it within 120 days of your delivery date. If you return or donate a mattress or topper before the 30-day mandatory trial period, we will issue store credit instead of a refund.
Mattresses and toppers are returned through our local donation program. When donating, please send us photos of the item at the time of donation, clearly visible and identifiable, together with the donation receipt showing your name and the item details. If you cannot find a suitable place to donate, contact us for our destruction procedure instead.
When your return is complete, you can choose 110% store credit or a 100% refund to your original payment method.
For our all-foam Organic Latex Mattress, if changing one latex layer would improve its support and comfort, we can swap it for you at no additional charge. If you are still not satisfied after a swap, you can still return the mattress.
You may return unused merchandise, at your own expense, in its original condition within 120 days of your purchase date. This applies to pillows, mattress protectors, mattress topper encasements, blankets/throws, sheet sets, duvet covers, comforters and other similar Turmerry bedding products (excluding items not returnable). To be eligible for a refund, these items must be unused, unlaundered, and scent- and fragrance-free.
We allow the return or exchange of one item per product type (for example, mattress, mattress topper, sheet set) per customer within a 12-month period, except pillows, where up to two can be returned. If you purchased multiple items of the same type (excluding pillows), only one of each type can be returned or exchanged within the 12-month timeframe.
Returns for online purchases are typically processed within 10 business days of receipt at our distribution center. Return shipping fees or other charges (if any) may apply in certain cases, and we will tell you about any applicable fees before you complete the return.
If any item arrives damaged or is not what you ordered, let us know within 10 days of delivery, with a photo, and we will replace it at no cost to you.
For warranty coverage on mattresses, toppers, pillows and bases, please see our Warranty page.
Should you have any other questions, feel free to contact us here. We're here to help!
